Complaint Procedures
During the course of the year, occasional misunderstandings or problems may arise between a teacher and a student, a teacher and a parent, or a parent and the school. The school’s policy for dealing with these situations is mentioned below. This policy is consistent with the teachings found in Matthew 18.
“If your brother sins against you, go and show him his fault, just between the two of you. If he listens to you, you have won your brother over. But if he will not listen, take one or two others along, so that every matter may be established by the testimony of two or three witnesses. If he refuses to listen even to the church, treat him as you would a pagan or a tax collector. I tell you the truth, whatever you bind on earth will be bound in heaven, and whatever you loose on earth will be loosed in heaven. Again, I tell you that if two of you on earth agree about anything you ask for, it will be done for you by my Father in heaven. For where two or three come together in my name, there I am with them.” Matthew 18:15-20
All questions, problems, or complaints should follow a direct chain of command starting with the staff member involved. Refrain from using email or voice mail to resolve conflicts.
If the situation is not corrected at this level through direct contact, it should then be brought to the proper lead teacher. The lead teacher and the staff member involved will be included in this meeting.
If the problem is still not solved at this level, it should be presented to the Board of Directors through a written appeal from the individual filing the complaint. The staff member involved will be included in this meeting. The Board of Directors is the final level of appeal.
Efforts are made to resolve concerns and conflicts at the lowest level of intervention necessary. Parents agree to follow these steps and to attempt a positive resolution to problems and disagreements within the school community.
Activities to be avoided at all times include gossiping, rumor-mongering, and spreading of hearsay reports. The good reputations of other persons and of the school are to be protected and promoted.
